Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Home Security-NY product page.
  All returns, refunds, or exchanges must be approved by Home Security-NY before any products are returned. We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. If you have any question regarding our products, please contact info@homesecurity-ny.com or call Fax (718)368-3258 before placing an order.

RETURN POLICY:

  We at Home Security-NY strive to offer our customers the best products at the best possible prices. We test all of our products before shipping. Your satisfaction is our number one concern.
  Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer.
  All returns must be authorized by Home Security-NY Protection before product(s) is returned.
  All products must be returned in the original packaging. Homes Security-NYwill replace, refund, or credit your account for returned product(s) at Home Security-NY discretion.   Returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s).   NO refunds will be given for products returned without explicit permission from Home Security-NY. Any return must be authorized by a representative of Home Security-NY and under no circumstances will returns be accepted otherwise.
We guarantee all Home Security-NY products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.